Posted on February 19th, 2025
Field-Based Position: Debt Resolution Officer
As our client's company continues to grow and expand its portfolio, we are seeking to recruit a Debt Resolution Officer to join their existing team. This role is essential to meet client demand. My client is dedicated to achieving service excellence. Their objective is to identify practical solutions and consider any challenges that may arise, thereby providing viable outcomes for all parties involved.
This position requires the applicant to be articulate and well-presented, with the ability to adapt to diverse and, at times, challenging circumstances. Comprehensive training and onboarding will be provided. Full support will be given.
NB - This role is predominantly field-based; therefore, all applicants are required to possess a full, clean driving license and their motor vehicle with adequate insurance. A criminal record check and a credit reference check will also be mandated.
**Location:** Aberdeen/Inverness 3 or 4 days per week.
**Remuneration:** £35,000, in addition to a £6,000 cash car allowance (disbursed monthly) and monthly commission. The package will be pro-rated for part-time employment.
**Benefits:**
- Five weeks of annual leave in addition to a Christmas shutdown
- £6,000 car allowance
- Industry-leading base salary
- Monthly performance bonus
- 3% pension contribution
- Comprehensive training provided
- Excellent long-term career development opportunities
- Access to advanced technology
You should demonstrate strong organizational skills and follow protocols to maximize return on investment for your accounts. Adaptability is essential in diverse work environments. A strong work ethic, excellent negotiation skills, and an approachable demeanor are crucial. You must effectively multitask and communicate clearly with all levels of management. Being a team player and collaborator is vital, along with the ability to make quick, informed decisions and manage your workload efficiently.
**Key Responsibilities and Duties:**
The role of a Debt Resolution Officer entails serving as a representative of our client you are providing a range of services requested by utility companies. The primary responsibilities include visiting customers' premises and executing the following tasks related to their gas and electricity supply:
- Understanding debt and resolution capabilities.
- Collecting additional customer data (e.g., meter readings, vulnerabilities).
- Completing documentation to ensure payment for the client.
- Implementing warrants to secure payment or access for resolution.
Brightwork offers the services of a recruitment agency for permanent roles and a recruitment business for temporary roles.
